Shipping & Delivery Policy

1. Order Processing

Orders are processed once payment has been successfully received and confirmed.

We aim to process orders as quickly as possible. Processing times may vary depending on order volume, product availability and other circumstances.

2. Delivery

Orders are delivered using the available delivery or courier service selected for the order.

Estimated delivery times may vary depending on the customer’s location and courier availability.

Delivery timeframes provided are estimates and may be affected by circumstances outside of Tcee’s Closet’s control.

3. Delivery Fees

Applicable delivery fees will be displayed to the customer during the checkout process before the order is completed.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

Tcee’s Closet cannot be held responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

5. Delivery Delays

Tcee’s Closet aims to ensure that orders are delivered within the estimated timeframe.

However, delays may occur due to courier operations, weather, public holidays, incorrect delivery information or other circumstances beyond our control.

Where we become aware of a significant delay, we will make reasonable efforts to communicate this to the customer.

6. Failed Delivery

If a delivery cannot be completed because the customer is unavailable or the delivery information provided is incorrect, additional delivery arrangements or charges may apply.

7. Tracking

Where tracking information is available, it may be provided to the customer after the order has been dispatched.

8. Contact Us

If you have questions regarding your delivery or have not received your order within the expected timeframe, please contact Tcee’s Closet using the contact details provided on our website.

Please include your order number when contacting us.